06.02.2009 - Phil Cogan
Things still work when they’re slow.
OK, no one can say the world economy is booming. While I won’t discuss the factors that created the situation, I will give you some ideas about how to think about it and more importantly, what you can do about it.
First off, slow is slow, not stopped. You may think [...]
Tagged: Management, Marketing - Have your say »
06.01.2009 - Phil Cogan
Anyone involved with real estate is familiar with the concept of ‘Best and Highest Use.’ This concept simply states that no matter the condition of the buildings on a piece of property may be worth, the value of the property is based on what it would be worth if put to it’s highest and best [...]
Tagged: Management - Have your say »
01.28.2009 - Phil Cogan
With the economy slowing down you may encounter customers or clients slowing down their payment on credit sales too. This is only natural. As they are pinched and trying to stretch every dollar, they will test all their credit sources to discover which ones they can take advantage of, which will be stringent and which [...]
Tagged: Management, Service, collections debt receivables - Have your say »
12.26.2008 - Phil Cogan
Pundits everywhere are spewing out sentiments and speculation about the causes of the current economic crisis. As we begin to feel the impact on our own individual conditions and to see the effects on businesses and people around us we are asking why? What fault, what flaw allowed this to happen? Haven’t we learned [...]
Tagged: Management, crisis, ethics, value - Have your say »
12.13.2008 - Phil Cogan
In the world of the service, perception is reality
In the world of the service, the client’s perception is reality. What your client perceives will ultimately guide his decision when the time comes to part with money for the result your product provides. Even though the quality of your product or service may be mediocre when [...]
Tagged: Management, Service, perception, Service - Have your say »
11.28.2008 - Phil Cogan
I’m sure you’ve heard it said that people buy the results of the product and not the product itself. An example I’ve often heard is that a drill is bought because the need was for the hole, not the drill itself. Businesses acquire inventory systems not because they want to buy software but because they [...]
Tagged: Management, Service, Service - Have your say »
11.20.2008 - Phil Cogan
In my last post I talked about how our knowledge of those we work with is the basis for giving a good referral. Today I’ll address how the same knowledge of our customers and our potential customers can help us build and grow our businesses.
No business can be all things to all people. It’s neither [...]
Tagged: Management, Marketing, Service - Have your say »
11.16.2008 - Phil Cogan
Referral Essentials
It’s not only who know or what you know, it’s what you about whom and how you relay it that makes a good referral.
Let’s face it, everyone likes getting referrals, especially those that lead to profitable relationships, but how many know what makes a good referral? Moreover, how many have a system in place [...]
Tagged: Marketing, referrals, systems - Have your say »
11.10.2008 - Phil Cogan
A sale can be simple and easy or arduous and complex. For a gas station or newsstand, the sale is easy, they have what you need when you need it and you make a purchase based on convenience. Business to Business sales can, on the other hand, be very complex, requiring many inter-related fields and [...]
Tagged: Management, Marketing, partnership, sales, teams - Have your say »
11.09.2008 - Phil Cogan
First, the Diatribe
Green. The color of grass, Kermit the Frog and money. With the rising awareness of the impact of human industrial endeavor on the ecology of our planet, awareness is also rising about the impact on the world economy. Let’s face it, we as a species have been takers for far too long. We [...]
Tagged: Management, citizenship, environment, green - Have your say »